Terms of Service

Effective Date: March 30, 2026
Last Updated: March 30, 2026

These Terms of Service (“Terms”) govern your use of the website, services, products, estimates, communications, and related offerings provided by Christmas Decor Plus More LLC (“Company,” “we,” “us,” or “our”).

By accessing our website, requesting a quote, scheduling service, purchasing products, or otherwise engaging with us, you agree to these Terms. If you do not agree to these Terms, please do not use our website or services.

1. Services

Christmas Decor Plus More LLC provides outdoor lighting products and services, which may include:

  • Holiday lighting installation

  • Permanent outdoor lighting

  • Landscape and architectural lighting

  • Lighting design consultations

  • Maintenance, repair, and service calls

  • Seasonal installation, takedown, and storage services

  • Control system setup and app-based lighting programming

  • Recurring maintenance plans, where offered

All services are subject to availability, project scope, site conditions, scheduling, and acceptance by our Company.

2. Quotes and Estimates

Any quote, proposal, or estimate we provide is based on the information available at the time and may change due to:

  • Changes in project scope

  • Site conditions

  • Product availability

  • Material costs

  • Labor requirements

  • Customer-requested additions or revisions

  • Electrical or structural conditions discovered during installation

Unless otherwise stated in writing, quotes and estimates are not guaranteed beyond the stated validity period. Any additions, revisions, upgrades, or unforeseen conditions may result in additional charges.

3. Scheduling and Property Access

Customers are responsible for providing accurate project information and reasonable access to the property for consultation, installation, maintenance, removal, repair, or inspection services.

You agree to provide:

  • Safe and timely access to the property

  • Access to required power sources, Wi-Fi, and electrical panels, if applicable

  • A work area reasonably free of obstacles that could interfere with service

  • An adult contact person when needed for access, approval, or communication

We are not responsible for delays caused by weather, unsafe job conditions, restricted access, third-party interference, utility interruptions, or other events outside our reasonable control.

4. Deposits and Payment

A deposit may be required to secure your project date, order materials, begin design work, or reserve labor time. Remaining balances are due according to the payment terms listed in your invoice, estimate, or service agreement.

By purchasing our products or services, you agree to pay all charges associated with your project, including approved additions, service fees, maintenance fees, taxes, financing-related obligations, and applicable repair costs.

If payment is not received when due, we reserve the right to:

  • Delay scheduling or installation

  • Suspend ongoing work

  • Withhold service, maintenance, removal, warranty support, storage release, or programming updates

  • Charge late fees or interest as permitted by applicable law

  • Require advance payment for future work

  • Pursue collection of unpaid balances, including reasonable costs of collection where permitted by law

5. Cancellations and Rescheduling

Cancellation and rescheduling requests must be made within a reasonable time before the scheduled service date.

Because projects often require advance labor planning, product ordering, custom preparation, and calendar reservation, deposits may be non-refundable in whole or in part, especially once materials have been ordered, custom work has begun, or installation time has been reserved.

If you need to reschedule, we will make reasonable efforts to accommodate your request, but new dates are subject to availability.

6. Customer Responsibilities

You agree that:

  • You own the property or have authority to approve the work

  • Any necessary homeowner association, neighborhood, landlord, property manager, municipal, or third-party approvals have been obtained before work begins

  • Existing electrical systems, outlets, breakers, and circuits used for our work are in safe working condition

  • You will promptly notify us of any known property issues that may affect installation or service

  • You will use the lighting system in accordance with any instructions we provide

  • You will maintain internet service, Wi-Fi access, and device compatibility when needed for app-controlled systems

  • You will notify us promptly of any service issues or malfunctions

We are not responsible for issues arising from hidden wiring conditions, code violations, pre-existing damage, unstable surfaces, inaccessible locations, or other conditions not visible during the original assessment.

7. HOA, Landlord, and Third-Party Approvals

You are solely responsible for obtaining any approvals, permissions, consents, or authorizations required by a homeowners association, landlord, builder, property manager, municipality, or other third party before installation begins.

We are not responsible for project delays, removals, fines, required modifications, or additional costs resulting from failure to obtain such approvals.

8. Installation and Property Conditions

We will use reasonable care while performing services on your property. However, by engaging our services, you acknowledge that installation or service work may involve drilling, fastening, wiring, trenching, roof access, ladder use, gutter clips, mounting hardware, ground staking, attachment to exterior surfaces, and related activities.

While we take care to minimize disruption or damage, we are not responsible for:

  • Pre-existing damage to roofing, gutters, siding, masonry, paint, soffits, stucco, concrete, brick, wood, landscaping, irrigation, or electrical systems

  • Concealed conditions behind walls, soffits, fascia, trim, masonry, or underground areas

  • Damage caused by fragile, aged, defective, or improperly installed surfaces or systems

  • Issues caused by prior contractor work or non-code-compliant electrical conditions

  • Weather-related issues occurring after installation

  • Normal wear and tear

Any concerns about property conditions must be disclosed before work begins.

9. Product Availability and Substitutions

Products, fixtures, bulbs, controllers, accessories, wiring materials, clips, mounting components, and finishes are subject to availability. If a selected item becomes unavailable, we may substitute a similar item of comparable style, quality, or function, or contact you regarding alternatives.

Custom, made-to-order, programmed, or special-order products may not be refundable once ordered.

10. Permanent Lighting Systems and App/Control Features

For permanent outdoor lighting systems, we may install or configure controllers, mobile app functionality, timers, scenes, automation settings, and related software or hardware integrations.

You acknowledge and agree that:

  • App-based control features may depend on third-party software, hardware, internet service, Wi-Fi signal strength, mobile device compatibility, firmware updates, and platform availability

  • We do not guarantee uninterrupted access to any app, cloud service, automation feature, voice assistant integration, or third-party platform

  • Temporary outages, delays, connectivity issues, software bugs, forced updates, discontinued features, or changes by third-party providers may affect operation

  • You are responsible for maintaining a compatible device, network, and login credentials

  • We are not liable for service interruptions, platform changes, or loss of features caused by third-party software or providers

Any post-installation reprogramming, reconfiguration, app support, or troubleshooting beyond the original scope may be billed as a service call unless otherwise stated in writing.

11. Maintenance and Recurring Service Plans

If we offer a recurring maintenance plan, service membership, or ongoing support agreement, the following terms apply unless a separate written agreement states otherwise:

  • Plans may include inspections, minor adjustments, basic troubleshooting, cleaning, seasonal setting changes, limited repairs, or priority scheduling, depending on the selected plan

  • Plans do not include major repairs, storm damage, accidental damage, vandalism, electrical failure unrelated to our workmanship, replacement of discontinued products, or work outside the stated plan scope unless specifically included in writing

  • Plan pricing, included services, visit frequency, and eligibility may vary

  • Maintenance plans may renew automatically on a monthly or annual basis if stated in the service agreement

  • We may change plan pricing or terms upon advance notice, as permitted by law

  • You are responsible for keeping payment information current for any recurring billing arrangement

  • Missed or delayed maintenance visits caused by weather, access limitations, or scheduling conflicts may be rescheduled at our discretion

We reserve the right to suspend or terminate a maintenance plan for nonpayment, unsafe site conditions, abusive conduct, repeated inability to access the property, or misuse of the system.

12. Holiday Lighting, Seasonal Removal, and Storage

For holiday or seasonal lighting services, installation and removal timing is subject to route planning, weather, staffing, and seasonal demand. Specific dates are not guaranteed unless expressly confirmed in writing.

If seasonal takedown or storage services are included or purchased separately:

  • We may remove lighting and décor on a schedule determined by operational efficiency and weather conditions

  • Items stored by us must be claimed or renewed for storage according to the terms in your agreement

  • Storage fees may apply annually or seasonally

  • We are not responsible for deterioration caused by age, manufacturer defect, prior damage, or normal seasonal wear

  • Unclaimed items may be subject to disposal or storage liens to the extent permitted by law after reasonable notice

13. Warranties and Service Limitations

Any warranty offered by Christmas Decor Plus More LLC applies only as stated in writing and may be subject to conditions, exclusions, inspection requirements, and proper use.

Warranties may be void if:

  • The system is altered, repaired, reprogrammed, relocated, or tampered with by anyone other than our Company

  • Damage results from misuse, neglect, abuse, accidents, storms, lightning, flooding, power surges, animals, lawn equipment, pest activity, vandalism, or acts of God

  • Damage results from customer-supplied products or third-party components

  • The customer fails to follow maintenance or care instructions

  • Payment remains outstanding

Unless otherwise stated in writing, manufacturer warranties, if any, are subject to the manufacturer’s terms and are not controlled by our Company.

14. Financing Terms

If financing is offered or used for your purchase, financing may be provided by a third-party lender or financing platform. Approval, rates, repayment terms, late fees, and financing disclosures are determined by that third party, not by our Company.

By using third-party financing, you acknowledge that:

  • You are entering into a separate agreement with the financing provider

  • We do not control the financing provider’s approval decisions, credit requirements, interest rates, fees, privacy practices, account servicing, or collection practices

  • Your obligations under the financing agreement remain your responsibility regardless of any separate dispute with the financing provider, subject to applicable law

We are not responsible for errors, denials, delays, account issues, or policy changes made by any financing provider.

15. Photo and Video Use

Unless otherwise agreed in writing, you grant Christmas Decor Plus More LLC permission to photograph and video portions of your project, including installed lighting, exterior views, and related design details, for lawful business purposes such as marketing, advertising, portfolio display, social media, training, and website content.

We will make reasonable efforts not to disclose sensitive personal information in such materials. If you do not want your project photos or videos used for marketing purposes, you must notify us in writing before or at the time of service.

16. Communications and SMS Consent

By contacting us, submitting your information through our website, requesting a quote, or becoming a customer, you consent to receive communications from us related to your inquiry, project, estimate, appointment, account, maintenance, or services. These communications may include phone calls, emails, and text messages.

If you opt in to receive promotional or marketing text messages, you agree to receive recurring automated or manual marketing messages at the phone number you provide. Consent to receive marketing texts is not a condition of purchase. Message and data rates may apply. Message frequency may vary. You may opt out at any time by replying STOP. For help, reply HELP or contact us directly.

You may still receive non-marketing communications related to active quotes, scheduling, service updates, billing, maintenance, or ongoing projects.

17. Website Use

You agree to use our website only for lawful purposes. You may not:

  • Use the website in any way that violates applicable law

  • Attempt to gain unauthorized access to the website or related systems

  • Interfere with the operation or security of the website

  • Copy, reproduce, distribute, or exploit website content without written permission

  • Submit false, misleading, or fraudulent information through forms or inquiries

We reserve the right to modify, suspend, or discontinue website content or functionality at any time without notice.

18. Intellectual Property

All content on this website, including text, graphics, logos, service descriptions, designs, videos, photographs, images, branding, and other materials, is the property of Christmas Decor Plus More LLC or its licensors and may not be copied, reproduced, distributed, or used without prior written permission.

19. Third-Party Services

Our website or services may rely on third-party tools or providers, such as payment processors, financing providers, scheduling software, CRM systems, app platforms, mapping tools, analytics services, and control-system manufacturers. We are not responsible for the actions, availability, performance, downtime, security, or policies of third-party providers.

20. Limitation of Liability

To the fullest extent permitted by law, Christmas Decor Plus More LLC shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or related to your use of our website, products, software platforms, control systems, or services.

Our total liability for any claim related to our products or services shall not exceed the amount actually paid by you to us for the specific service or product giving rise to the claim.

21. Indemnification

You agree to indemnify, defend, and hold harmless Christmas Decor Plus More LLC, its owners, employees, contractors, agents, and affiliates from and against any claims, losses, liabilities, damages, expenses, and costs, including reasonable attorneys’ fees, arising out of or related to:

  • Your breach of these Terms

  • Your misuse of our website, products, or services

  • Your failure to obtain required approvals or permissions

  • Conditions at the property that were not disclosed to us

  • Claims by third parties related to your project, property access, or instructions

22. Force Majeure

We are not responsible for failure or delay in performance caused by events beyond our reasonable control, including severe weather, storms, flooding, fire, supply chain disruptions, labor shortages, utility interruptions, internet outages, manufacturer delays, acts of God, government action, or other unforeseen circumstances.

23. Termination of Service

We reserve the right to refuse, suspend, or terminate service at any time for lawful reasons, including nonpayment, unsafe working conditions, abusive or threatening behavior, lack of required approvals, or material misrepresentation by the customer.

In such cases, you remain responsible for payment for work performed, materials ordered, costs incurred, and any non-refundable obligations already committed on your behalf.

24. Governing Law and Venue

These Terms shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law principles.

Any dispute arising out of or relating to these Terms, our website, or our services shall be brought exclusively in the state courts located in Knox County, Tennessee, or, where federal jurisdiction exists, in the United States District Court for the Eastern District of Tennessee, Knoxville Division. You consent to the personal jurisdiction and venue of those courts.

25. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with a revised Effective Date or Last Updated date. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms.

26. Contact Information

If you have questions about these Terms of Service, please contact us:

Christmas Decor Plus More LLC
6217 Baum Dr
Knoxville, TN 37919
865-769-0039
sales@christmasdecorplusmore.com
christmasdecorplusmore.com